We had our first-ever “Big Bang” event last week. The Big Bang is an intense, two-day event where my Team (from Zen-Do and DBC) undergoes training, participates in team-building activities, and where we just try to have (lots) of fun!
Boy was it exhausting! Let me give you a run down of what we did. On Day One we started with me giving all Team Members a presentation on marketing, then we had an intense Kickboxing session at Zen-Do, followed by lunch at Carla’s in Cyprus Gardens. This was followed by me giving them a “Street Self-Defence Secrets” class. I haven’t done one in years and the Team was just blown away! Anyway, this was followed by a bowling session in the City Centre (which I won 🙂 ), followed by dinner. We started the day at 10:00 am and finished around 11:00 pm or so. We were all exhausted, but feeling good.
Day Two started at 10:00 am again with an external expert giving us a seminar on customer service. He explained the 6 different levels of customer service, which gave us an excellent idea of what to aim for. This was followed by lunch in Mino’s Pizzeria. We rented out the whole restaurant and we made our own salads and pizzas. It was so much fun! We then all headed to Zen-Do where we held a talent competition. I never knew we had such talented Team Members! We had people singing, dancing, playing instruments, doing origami, doing henna and various other things! We had a blast!
After the talent competition I gave out prizes and awards to all of our Team Members. This was followed by a game of dodge ball and then dinner. We were bushed!
What a great two days! It was so much fun and we all really bonded. The purpose of the event was for all the Team Members to get some training and have lots of fun. Having a highly motivated, well trained Team, leads to much better customer service. My management philosophy is to make sure my Team Members are happy and treated well, so that they treat our customers well. It’s quite simple really.
Here are some photos of our event.